Saturday, June 23, 2018

TERMS AND CONDITIONS


– DISCLAIMER –

We are NOT responsible for any injuries or damages that occur whilst using any of our products. The owner/rider/user is responsible for any mandatory driving/flying/riding rules and regulations as per the local governing authority. We are NOT liable for any financial damage arising from the purchase of any of our products.

Important Information regarding the purchase petrol bikes/motors/scooters:

These products should NOT be used on public roads/highways and should NOT be used by minors without adult supervision. These bikes are not toys but are fast racing machines and can produce high speeds.

We recommend the use of appropriate protective clothing, especially a helmet, gloves and knee pads.

See our range for more details.

It is very important to carry out Pre Ride Inspections (PRI) before ANY USE. The bikes are 90-99% assembled at the factory; however they require a small amount of home assembly. Each bike comes with instructions and a tool set is provided, but a competent adult should carry out all work on the bike.

Final adjustments should be made by the rider/owner/user of the vehicle, who should also routinely check ALL connections, nuts, bolts, screws, levers, wiring cables, brake units, tyres etc. We recommend the use of lock-tight on every bolt.

We cannot be held responsible for any setup-maintenance work carried out by you, the owner-rider-user. The fuel should be mixed accurately at a ratio instructed in the manual. The incorrect mixture of fuel and oil can cause poor performance, leaks, poor starting and could even result in engine seizure. Like all machinery, our bikes will require adjustment and regular maintenance. It is advisable to have this knowledge or know someone who has engine maintenance skills.

IMPORTANT DELIVERY INFORMATION: Please check the item for any damage before signing as you are signing to receive the goods in perfect condition.  If the item is damaged refuse to accept the item.  We cannot be held responsible for any damage discovered after the item has been signed for. A signature is your acceptance of goods reaching you in perfect condition.

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Guarantee / Warranty Information:

We strive to achieve 100% customer satisfaction so therefore we offer a maximum warranty period of up to 28 days (subject to certain conditions) against any manufacturer structural or mechanical defect unless otherwise stated in the product description. Please read the Warranty does not cover section for all exceptions.

Petrol bikes/mini-midimotos/scooters Warranty Information:

The bikes should only be ridden when the rider-owner-user is 100% confident that they have completed their Pre Ride Inspection (PRI). This is a parts only warranty from the date delivered. We will replace free of charge for the original purchaser any part of the bike that is found by the company to be defective, except those parts which are listed in the Warranty does not cover section. Defective parts must be sent back to the company if asked for, for inspection prior to sending out replacement parts. The purchaser must pay the postage cost for the returned part. They will be refunded once the new part is dispatched. We have the final decision with regards to replacement parts, no correspondence will be entered into.

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Warranty does not cover:

  • Damage to your bike or any product brought from us that is caused by unreasonable use, misuse (e.g. not completing the run-in period, poor fuel/oil mix, full-throttling your product for very long periods), including failure to provide reasonable and necessary maintenance, or failure to follow instructions properly.
  • Any product or bike used either commercially, as part of a venture, resold or rented by you.
  • Defects caused by alterations or modifications, accidents, incorrect use, including irregular maintenance, failure to carry out regular Pre Ride Inspections, damage caused by use in wet weather or over wet ground.
  • General check over including; any fairing (plastic or metal trim, replacement sticker packs, slight marks, scratches abrasions, dents, cracks, normal wear and tear or chips); chain, handlebar, throttle, clutch, carburettors, fuel pipe, nuts, screws, bolts, fasteners, cable ties, tightenings or brake adjustments; tune ups on the engine, carburettors adjustments, choke adjustments or spark plug maintenance replacement of non-defective parts such as switches, dials, levers, nuts, bolts, screws, washers, seals, gaskets, cables, plugs, filters, starter ropes, mufflers, carburettors, rubber pedals, tyres and tubes or any other part that may wear and require replacement in connection with normal use and maintenance of your bike / product.

Delivery:

Our aim is to get your order delivered within 3 working days of receipt of payment to addresses within the United Kingdom even though most orders are sent next working day. (However Please allow up to 7 days for delivery).

We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products and our delivery charges minus £5 or the price of the products (whichever is less) in respect to cover our postal and administrative costs. If the day of the delivery has been specifically arranged for your convenience and you are still not there to accept the delivery we have the right to charge you the full delivery charge.

You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them. Unfortunately we do not accept orders that are for delivery outside of the UK.

Delivery is quoted for mainland UK only; surcharges may apply to the following areas (Ireland / N Ireland / Devon / Cornwall / Dwfed / Pows / Isle of wight / Grampian / Highland / Isle of Man). Contact us for further information.

IMPORTANT DELIVERY INFORMATION:

Please check the item for any damage before signing as you are signing to receive the goods in perfect condition.  If the item is damaged refuse to accept the item.  We cannot be held responsible for any damage discovered after the item has been signed for. A signature is your acceptance of goods reaching you in perfect condition.

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Reporting a fault or intention of return:

All faults MUST be reported in writing by email to GhostRacing@hotmail.co.uk. You must include as much information as possible and pictures. We will assess the problem and try to assist you as much as possible without the need for you to send the product back to us. This is all to save you the customer time and expense, we will send out a replacement part, if possible, to be fitted by you with guidance from us. When serious defects occur we may ask you to return the product to us. You will need to either use the original packaging to return the product or ensure that the product is sufficiently protected to stop further damage occurring. We are not liable for transit damage.

If you intend to return a product please contact us and state your intention and a valid reason for the return. Please do not return the product without contacting us beforehand. Please ensure that all parts are returned with the product that is returned, as lost or missing parts will incur additional expense to you the customer.

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Returns Policy:

If the reason for return is because of an error on our behalf or if a product is damaged, defective or of an incorrect quantity then when making a refund, we will credit our delivery charges. Item will not be returned if damaged by the user or due to problems caused by general wear and tear of the item, misuse and guidelines are not followed nor if any modifications have been made. (see full details in the Warranty does not cover section). To return a product under this Returns Policy contact us using details given in the contact us section. You must provide us with the original invoice, despatch note or other proof of purchase. Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

Any item deemed unsuitable by the purchaser, must be returned by post at the expense of the purchaser. Faulty or damaged items must be returned by prior arrangement with us. No responsibility can be placed on us for goods lost or damaged in transit and the purchaser must obtain proof of posting. We will endeavour to correct the situation of missing or damaged items but ultimate responsibility is with the carrier.

The company will replace free of charge for the original purchaser any part of the product purchased that is found by the company to be defective, except what is listed in the Warranty does not cover section. Defective parts must be sent back to the company for inspection prior to sending out replacement parts if we have asked for them. The purchaser must pay the postage cost for the returned part. The management has the final decision with regards to replacement parts. Should we determine the nature of the part required to remedy the fault, we, in agreement with the customer, may supply replacement part(s) for the customer or customer’s agent to affect a repair. In these circumstances we will supply replacement part(s), free of charge, to the customer. We will return the goods to the customer at our expense. However, it will be the customer’s responsibility and risk to ensure that replacement part(s) are fitted correctly and the costs of fitting such parts will be entirely at the customer’s expense. All goods are provided with a return-to-base warranty. It is the Buyer’s responsibility to ensure the safe return of the goods for evaluation (i.e. to determine what repairs are required and or necessary) and at the Buyer’s expense.

If you have sent your product in for repair not covered under warranty the payment for repairs and parts must be made prior to shipping your product back.  We will contact you before shipping and present repair costs by fax or e-mail to the customer.

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Acceptance of your order:

We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is there a binding contract created between us.

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Right of Cancellation:

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.  The Item must not have been assembled or used and must be returned to us as new.

If you wish to cancel your order email or call us. Notice must be received in writing to notify us of your intention to cancel the order, order number, date of purchase and contact details. We would also appreciate if you could give your reasons why you have decided to cancel.

If you have already received the products you must and return them to us as new at the address we advise you to send them at. We recommend you use recorded delivery service that insures the goods when returning items. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

We will credit the price of the cancelled products but if the item has been despatched we cannot refund the delivery costs.

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Prices:

Our prices are as they are set out on this site. Prices remain in force until we publish new prices. Delivery charges may apply and we shall inform you of these at the time we process your order. Whilst we try to ensure that all prices are accurate, mistakes can sometimes occur and if we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.

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Availability:

All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Content:

We have taken reasonable care to ensure the accuracy of the content, however, in accordance with the applicable laws; we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.

Complaints and Liability:

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 24hr of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you. If you do not receive products ordered you should notify us within 7 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance. Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

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Privacy Policy /Data Protection:

Any names, Addresses, E-mail, Telephone or Fax numbers and any other personal data collected by us is covered by the Data Protection Act (1984) and will not under any circumstances be divulged, sold or ‘Spammed’.

Validity:

If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

No Variation or Representation:

Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.

Third Party Rights:

We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

Governing Law and Jurisdiction:

Your order and the formation of the contract shall be governed by and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us.

Competition Article / winner t&c:

In you are entering the “write a review – news – article” competition then You agree that your review – news – article will be the sole property of www.GhostRacingSeries.com and may well be used (at our discretion) on our website and in other media where we feel it will help our customers make an informed decision. The winner will be chosen by the GhostRacingSeries.com team and a prize sent out on a monthly prices. The winner will have no choice in the prize they recieve but it will be a safety product from our protection range up to the value of £14.99. This prize can not be exchanged for cash and GhostRacingSeries.com retain the right to close this competition at any time.
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Recommended Dealer Use:

All recommended dealer products will be clearly marked. We take great care to allow only genuine dealers to advertise on our site however we do not take any responsibilty for their products or description. Please read the dealer terms and conditions. delivery times and all relevant information before placing an order with any dealer. Any orders placed through these dealers must be done so at your own risk. GhostRacingSeries.com will not take any responsibility for damage, loss, injury of any kind. By placing an order with the recommended dealer you must agree to all these terms and all terms and conditions on the dealer site.

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